Shipping & Returns

Shipping Information

 

Shipping Area

We do ship internationally. So you can shop for your overseas friends and relatives, please do not forget to change the shipping address when you place the order.

   

Shipping Cost [FREE international shipping cost for all items]

The shipping & handling cost already included in the item price. If you need special shipping service such as EMS, please let me know, extra shipping cost is needed.

   

Shipping Methods

Most of the items will be sent by Registered airmail with tracking number. But some of the small items will be sent by non-registered mail. For detailed shipping methods, please refer to the item description.

If your item is defaulted as shipped by NON-Registered mail, and you want to add extra $2 for registered mail with tracking number, Please choose this shipping method  $2 Registered Air Mailing Fee at check out.

If you need special shipping service such as EMS, please let us know before you place the order. Extra shipping cost is needed. Since different countries and parcel weight will charge differently, we will confirm you the extra cost needed by email.

PLEASE NOTE: Countries including Russia, Italy, Argentina, Chili, Brazil must use Registered airmail as per post office suggested.

     

Delivery time

The goods will be sent to you within 1-2 business days after we received your payment.

- within Hong Kong, it takes about 1-3 days
- to Asia & Australia, it takes about 5-10 days
- to US, UK, Canada, Spain & Europe, it takes about 7-14 days

- EMS, it takes about 3-5 days

These are estimated delivery times only and we cannot be responsible for delays due to customs and/or duty regulations and procedures. Delivery times may vary, particularly during Christmas, Chinese New Year, Easter and other holiday periods. Although mimiwoo.com cannot guarantee delivery times, we do our best to process orders as soon as we receive them.

PLEASE NOTE: Since some of the Customs in the countries including Italy, France, Spain, Russia, Argentina, Chili, Brazil may take a relatively long time to inspect the parcels, the delivery time of some orders may take 3-4 weeks. If you encounter this problem, please contact us for more assistance.

     

Send Out notification

We will send a Send Out Notification email to you after we have sent out your order. Most of our orders are shipped within 1-3 business days after we received your payment. The email contains the shipping address, and if using Registered mail or EMS, will also contain a tracking number.

If you do not receive the Send Out Notification email after 1 week of completed payment, please contact us.


    

Order Change or Cancellation

 

Order Change or Cancellation

If you wish to change or cancel your order, please contact us or by email as soon as possible.

Orders cannot be changed or cancelled if items have been shipped out. So please check carefully before submitting your order.

If we have not received the payment after 5 working days, the order will be considered as cancelled.

    

  

Returns, Exchange & Refund policy

 

Return & Exchange policy

You may return products sold by mimiwoo.com no more than 7 days of receipt of your order (based on the delivery record), and upon pre-approval of mimiwoo.com.

All products are checked for quality before dispatch. While we use our best efforts to ensure that the product is delivered to you in a perfect condition, the product may be damaged during the delivery process. If this happened, please return the damaged or wrong products by our Return Procedures. Please return the items with its original packaging (tag, bag).

If you receive an item that is unwanted, please email us within 7 days of delivery with your order number. We will only accept unwanted returns if they have not been opened and in good conditions and customer have to pay the returned shipping cost.
 

We do offer exchanges only if you received a damaged, defective, or incorrect product. Digital photos are needed for our reference. We will arrange to re-send the product in the same form of shipping method originally used for purchase without extra delivery charge. Digital photos are needed for our reference. The return shipping fee will also be refunded by Paypal or offering you a credit off your next purchase to cover this reimbursement.

Only in case the product was sold out, we will refund the value of product in the same form of payment originally used for purchase.

 

Non-returnable items

We are sorry, but we DO NOT ACCEPT returns of certain products, including:

    - Any product that is returned more than 7 days after receipt.

    - Any product that has been used or without original packaging (box or plastic bag)

    - Any product that is not in its original condition, is damaged, or is missing parts.

    - Any discount, clearance or sales product that mimiwoo.com has already stated non-returnable.

    - Any free gift item and samples.

    - Any product that is purchased outside mimiwoo.com.

    - In the event of dispute, the decision of mimiwoo.com shall be final and conclusive.

  

Return procedures

You can pack and send your return to us in just a few simple steps:

    1. E-mail us at eshop@mimiwoo.com . Provide us with your Order Number. Indicate returned products and the reason for your return in the email.

    2. Pack the returning products along with our acknowledgement email securely in a box that we can expedite your request.

    3. Send the returning items by mail to: A5, 10/F, Shun Luen Factory Building, 86 Tokwawan Road, Kowloon, Hong Kong.

    4. Please send by flat airmail. Do not send by EMS or International courier.

    5. All return shipping fee must be prepaid. We cannot accept COD returns.

   

Refund policy

In case of return and refund request which is not due to our error, we regret that we do not refund original shipping and handling fees with the return. We can only refund the total value of products. And if your order was placed with a promotion code or free gift, you must return them together in order to have the refund. Otherwise, original price of the product will be deducted from the refund.

   

Refund timeline

We will notify you via email of your refund once we have received and processed the returned product. Refund will be in the same form of payment originally used for purchase within a week of receiving your return. It takes up to 3 to 4 weeks for credit card issuer to process your credit back to your account. Refund by Paypal will takes 1 to 2 days after we received your return. You may also be refunded by offering you a credit off your next purchase.

  

Undeliverable orders

Occasionally orders are returned to us as incorrect address, a PO Box and hotel address, failed delivery attempts or refused by recipient.

When the delivery agent returns an undeliverable package to us, we issue a refund by deducting the original shipping fee. We can re-ship orders that are returned to us as undeliverable or unclaimed. However, customers will be charged the resend shipping fee.

    

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